Friction Points is a new series of short observations about things that shouldn’t be this hard, this stupid, or this annoying – but are.
I bought a pan. A decent pan – stainless steel All-Clad, the kind that’ll outlast me if I treat it right.
Inside the box, a card invited me to “Join the All-Clad Community.”
A community. For cookware.
I’m asked to text a …
